Maintenance & facilities
We protect the safety, condition and long-term value of the properties we manage, with clear priorities, documented work and vendors who are held accountable.
When decisions compete, safety comes first and long-term value is never an afterthought.
Emergency response
Classifying problems quickly means real emergencies get immediate attention and routine work gets scheduled sensibly.
An immediate threat to life or serious risk to the building, such as fire, a suspected gas leak, major uncontrolled flooding, dangerous electrical conditions or structural concerns. Occupants are directed to safety and emergency services first; qualified professionals are engaged; the owner is informed as soon as practical.
A significant problem with building operations or a risk of escalating damage, without an immediate threat to life, for example a failed HVAC system in an occupied suite or an active roof leak. Addressed promptly, with containment first.
Normal repairs with no immediate hazard. Scheduled with the right trade, at the right time, with tenants told what to expect.
Scheduled servicing, minor cosmetic items and improvements that can be planned, bid and budgeted.
For any immediate danger to people or property, call 911 first. Silvergate clients can reach us at 303-252-0111.
Work orders
Every request is recorded with the property and suite, who reported it, what’s wrong, any safety concerns and how urgent it is. It is then assigned to the right vendor or technician, scheduled, and followed through to completion.
A job isn’t closed just because a vendor says it’s finished. We look for evidence, such as photos, inspection results or tenant confirmation, before marking it done. Owners can see what was reported, what it cost and how it was resolved.
Preventative maintenance
We don’t assume every building has every system. Each property gets a maintenance program based on what’s there, manufacturer recommendations and applicable codes.
HVAC, boilers and water heaters, domestic hot water, pumps and sump systems, backflow prevention.
Fire alarms, sprinklers and extinguishers, emergency lighting, and the inspections these systems require.
Roofs and roof drains, exterior walls, doors and access systems.
Electrical distribution, site lighting, and generators or backup power where present.
Parking lots, sidewalks and drainage, landscaping and irrigation, snow removal.
Make, model, age, warranty, service vendor and service history for major equipment, so decisions are based on facts.
Before we recommend a vendor, we look at relevant experience, licensing where required, insurance, safety practices, references, availability and pricing. Significant non-emergency work is competitively bid when practical. Scopes are written clearly, and invoices are compared against the approved scope to catch duplicate charges, unclear line items and unnecessary replacements.
For significant repairs we separate diagnostics, labor, materials, equipment, permits and after-hours charges, and weigh repair against replacement based on reliability, energy use, downtime, warranty and remaining useful life. Non-emergency spending follows the approval limits agreed with each owner.
We maintain a rolling list of systems nearing the end of their useful life, recurring repairs, deferred maintenance and envelope concerns, with condition, consequences of failure, planning-level cost and recommended timing, so owners can budget for replacements instead of reacting to failures.
In healthcare buildings, work is coordinated around patient care: access, noise, infection-control requirements, sensitive equipment and clinic hours. Specialists are engaged when healthcare operations require them.
Send maintenance requests and questions to support@silvergate-pm.com or call 303-252-0111. Include the property, suite, a description of the problem and a photo if you have one.
If your building’s maintenance has become reactive, or you aren’t sure what condition your major systems are in, we’re glad to talk through it. Schedule a consultation.
Tell us about your property and the systems or issues on your mind.